Troubleshoot CAM4 in your browser
Browser extensions and cookie settings can interfere with CAM4 pages or account sessions. Start with targeted checks rather than turning off all security protections.
Isolate the cause
- 1.Use a current browser and reload the affected page.
- 2.Check that cookies needed for the CAM4 session are allowed.
- 3.If you are using a private-browsing window, test the same action in a normal window on a device you trust.
- 4.Temporarily disable a suspected extension for CAM4 and try again.
- 5.Re-enable extensions one at a time if several were disabled, checking which change brings the problem back.
Use your browser's current Extensions or Add-ons settings. Old instructions that refer to Chrome's retired plugins page are not the appropriate control for current extensions.
Separate page issues from device permissions
If CAM4 opens but cannot use your camera or microphone, check the site's device permissions and selected inputs instead. A successful login does not establish that either device is available.
If the problem continues, contact support with the browser version, page, action, and error. Avoid clearing data during a live show or sending passwords in screenshots.