Pause new custom orders on IWantClips
You can disable new custom orders when you are unavailable or do not want more requests. Turning the feature off does not cancel orders already placed.
Disable new requests
- 1.Open Customs in the Artist Dashboard.
- 2.Select Custom Clip Settings.
- 3.Choose Disable.
- 4.Check the saved status before telling customers that ordering is paused.
Customers will no longer be able to place new orders through the disabled custom offering.
Review existing orders separately
Open Custom Clip Orders and check pending requests, due dates, and conversations. You remain responsible for fulfilling an outstanding order or declining it through the appropriate order controls.
If you need more time, check whether that order qualifies for an extension request. Do not assume disabling the store pauses its deadline or approves extra production time.
Keep the customer informed through the order's own message area. If the account controls or an existing payment are unclear, contact IWantClips support with the order number rather than leaving the request unanswered.