Manage delivery dates for custom clips

The documented default custom delivery period is 28 days. Expedited options are separate offers that you can price for the work involved.

Set delivery options and reminders

The guide lists 14 days, seven days, 72 hours, 48 hours, and 24 hours as expedited choices.

In Customs → Custom Clip Settings → More Settings, configure the email reminder for one, two, or three days before the order deadline.

Choose deadlines you can meet. A reminder helps you track the order, but it does not pause production time or change what the customer purchased.

Request an extension where available

After receiving the reminder, open the order details and use the extension option if it is offered. The documented request range is one to seven additional days.

This option applies only to orders whose original delivery period was less than four weeks. It is not described as an extension route for every 28-day order.

The customer may approve or decline. Until approval is recorded, do not treat your proposed date as the new agreed deadline.

If you cannot deliver and the supported controls do not resolve the issue, contact support with the order number and explain the situation before allowing the deadline to pass unanswered.