Message a customer about a custom order

Each custom order has its own private conversation linked to the order details. Use that space to clarify the request and keep the agreement easy to find.

Open the conversation

Go to Artist Dashboard → Customs → Custom Clip Orders. Find the intended order and select View.

The order page contains its description, customer details, deadline, and messaging area. Check the order number and username before discussing the request.

Keep changes clear

Confirm any unclear requirement before producing the clip. If a customer proposes a different duration, resolution, extra, or delivery date, make sure the actual order and supported change process match what you agree.

A conversation alone does not automatically update the price or approve a deadline extension. Use the available order controls where required.

Do not promise something outside your boundaries or the platform's rules merely because it appears in the customer's request. If you cannot provide the agreed order, use the decline or support process rather than silently substituting another service.

Keeping the discussion with the order also helps support compare the original request with the delivered clip if a dispute arises.