How to use your IWantClips message inbox

Open Message Center in the Artist dashboard to find customer conversations. The inbox is organized around threads, so its counts should not be read as a total of every individual message.

Find the right conversation

Use the search field to locate a customer or conversation. The platform requires at least three characters for a search.

Sorting and filtering controls can help you narrow the list by date, read status, or the available order options. If a conversation seems missing, remove restrictive filters before assuming it has been deleted.

Open the thread to review its history before replying. This is especially useful when a customer is discussing an existing custom order or an earlier paid message.

Understand unread counts

Unread indicators refer to conversation threads. One customer sending several messages in a thread does not necessarily increase the visible count once per message.

Paid-message status is another separate indicator: a customer can read a message without buying its attached pay-to-view media.

Manage threads carefully

The inbox supports selecting and deleting conversations. Check which threads are selected before using a bulk action.

Deleting your inbox copy should not be treated as recalling a message, removing a purchased media entitlement, or erasing a file a customer has already downloaded.

Use the dedicated composer, scheduled-message, and pending-review sections for sending and delivery management. Inbox organization and message publication are related tools, but they do different jobs.