How to Respond to an AdultWork Session Dispute

If AdultWork contacts you about a DirectCam, pre-booked Phone Chat, or DirectChat dispute and you believe the session was completed, use the dispute-response form linked in its official guidance.

Identify the session

Provide the booking or session reference, date, UK site time, and the relevant credit amount. Explain what happened factually and include appropriate records requested by support.

Open the Help Center independently if you are unsure about an email. Do not send a password or payment to someone claiming that is necessary to defend the dispute.

Keep the issue separate from retaliation

Do not create a fake transaction to recover credits or pressure the other member through personal contact. AdultWork must assess the specific claim; reporting your position does not guarantee that a refund or adjustment will be reversed.

Check your statement separately for any actual adjustment so you distinguish an inquiry from a completed debit.