Handle a prepaid SkyPrivate session

Agree the service, price, time, and duration before accepting a prepayment. Verify the actual transaction in History → All Payments before providing the show.

Choose the right prepaid workflow

• SP Chat: The member calls; answer with Prepaid, not the ordinary paid-per-minute answer control.
• Telegram: Use the direct conversation for the prepaid session, not the bot-created pay-per-minute group.
• Teams/Discord desktop-plugin route: The guide describes the model initiating the prepaid call, or logging out of the charging plugin when appropriate, to avoid an additional PPM charge.

Do not apply the plugin's caller rule to every service. Telegram paid groups and SP Chat have different call handling.

Respond or arrange the refund

If you cannot provide the agreed service, inform the member and resolve the payment through SkyPrivate. Independent models have a refund action in transaction history; studio-linked models should contact support under the documented process.

The prepaid-response guide says a member may request a refund through support after 24 hours without a model response. It does not establish an automatic refund in every situation.

A received prepayment is still subject to the agreement, dispute process, and applicable platform rules.