Capture useful screenshots for SkyPrivate support

A useful support screenshot shows the problem and enough context to understand it. Capture the relevant error, conversation, or transaction rather than an unrelated full desktop.

On Windows

Press Windows + Shift + S to open the screen-capture controls, then select the area you need. You can also open Snipping Tool from the Start menu. Save the resulting image somewhere you can find for the support upload.

On Mac

Press Command + Shift + 4 to capture a selected area, or Command + Shift + 3 for the entire screen. Find the saved image and confirm that the relevant information is readable.

Check the evidence before sending

For a conversation dispute, include the account identity, relevant timestamps, and the messages showing the agreement and issue. Keep the original image; do not alter the conversation or remove context that changes its meaning.

Exclude passwords, verification codes, banking credentials, and unrelated personal information. Never capture or upload child sexual abuse imagery as evidence; report the account and relevant non-explicit details through the appropriate reporting channel instead.

Upload the screenshot through the actual support or report process, rather than sending it to an unsolicited account claiming to be staff.