Reply publicly to a SkyPrivate rating
You can add a response to a rating through your account's ratings area. SkyPrivate documents a seven-day window for leaving that response.
Write and submit the reply
- 1.Open Statistics → Ratings.
- 2.Find the relevant rating and choose Leave comment.
- 3.Write a concise response addressing the member's actual feedback.
- 4.Check the wording, then submit it.
The response is public and cannot be edited after posting. Do not include private contact details, payment information, or material from a private conversation that is unnecessary to explain the situation.
Choose the right route
A public reply can clarify a misunderstanding, acknowledge a technical problem, or explain a reasonable next step. Keep it professional and avoid personal attacks or guesses about the member's motives.
If the rating includes a policy violation, use the separate rating-moderation process with supporting evidence. Posting a reply does not itself request removal, and an unfavorable opinion is not automatically a removable rating.
Check the reply deadline even if you are also asking support to review the rating. The public-response window and a moderation request are separate processes.