Troubleshoot a missing SkyPrivate plugin window
If the expected plugin window does not appear, first check whether the plugin is running, hidden, or disconnected. Do not start a paid session until you can verify its billing state.
Check the active connection
- 1.Look for the plugin in your computer's running applications and system tray or menu bar.
- 2.Open it from there if it is minimized or hidden behind another window.
- 3.Confirm that you are signed in to the intended SkyPrivate account.
- 4.Check that the correct calling service is linked and active.
- 5.Reopen the plugin and calling app if the connection appears stuck, outside an active paid session.
A connected Discord or Teams call does not prove that the SkyPrivate plugin is working.
Escalate with useful details
Use the current plugin from SkyPrivate's official download source and check its supported system requirements. If the window still does not appear, tell support your operating system, calling service, plugin version, and what happens when you open it or receive a call.
Avoid changing your system to an old Windows compatibility mode as a general fix. Older compatibility instructions may not match the current plugin or your computer.