Claim a My.Club competition prize

My.Club's prize guidance asks winners to contact support after the official winner announcement. Check the competition's own terms as well, since an individual event may have specific conditions.

Contact the official team

Email help@my.club from the address associated with your My.Club account. Include your username, the competition name, and the announcement identifying you as a winner.

Using the registered address helps the team verify the claim. Do not send your password or a login code to anyone offering to release the prize.

Understand how the award arrives

The general help article says prize money is credited to your My.Club balance within 30 days of the winner announcement. That is a balance credit, not a promise that a bank payment arrives within the same period.

Check your balance and earnings records for the award. If it is missing after the stated period, follow up with the original details and any claim reference. Native payout requirements or a studio payment arrangement apply separately.