What Happens If I Lose Access to My FLASH Email?

If you no longer have access to the email address registered to your FLASH account, contact FLASH Support.

Losing access to your email doesn't necessarily mean you'll lose access to your FLASH account permanently.

How will FLASH verify me?

Because changing account details without access to the registered email is security-sensitive, we'll need to verify that you're the legitimate account holder.

This can include asking you to provide identification so we can verify your identity before making changes to the account.

The exact checks required can depend on the circumstances.

Once we've successfully verified you, we can help you update your account information and regain access.