Why Does Your DirectCam Video Window Disappear?
If the camera window disappears when you select Start, check whether Enable DirectIM Mode (Chat Only) is selected in DirectCam settings.
Check the mode
- 1.Open your DirectCam settings.
- 2.Find Enable DirectIM Mode (Chat Only).
- 3.If you intend to broadcast video, clear the chat-only option and review the setup again.
DirectIM is the text-only version of the service, so that setting changes the type of session rather than simply hiding a video preview.
If the problem continues with chat-only mode off, check camera permissions and device selection. Note whether the window disappears before or after starting and send that detail to support rather than repeatedly reinstalling your camera software.