Why Was My Platform Connection Request Rejected?

A platform connection request is usually rejected when one or more of the required connection steps haven't been completed correctly or the information provided is incorrect.

Because the connection process differs between platforms, the exact reason can vary.

If your connection request is rejected, we'll email you with the reason so you know what needs to be corrected.

Once you've fixed the issue, you can complete the required steps and try again.

For detailed connection instructions, check the Help Centre section for the platform you're trying to connect.